• Easily integrate into the airline’s current infrastructure
• Offer flexible options for workgroups, contractors and vendors
• Ensure proficiency to every affected workgroup

 Courses Available:

• General Initial Training – For those who have never received ACAA-related training or have not had training on ACAA rules within two years. 
• General Recurrent Training - ACAA recurrent training is recommended annually and is required at least every three years.
• Differences Training - If an airline is already providing employees with ACAA training based on the previous regulation issued in 1990, those employees are eligible to take “differences” training which covers a review of the general ACAA requirements with a primary focus on the information that is different from the earlier version (§382.141(a)(8)).
• Skills-based Training - Addresses specific tasks for customer service, ground operations, reservations, crewmembers and Complaints Resolution Officials.
• Complaints Resolution Official (CRO) Training - The training focuses on skills required to successfully resolve conflicts; a more in-depth understanding of the regulations; the responsibilities of both the airline and the passenger with a disability and details on the regulatory reporting procedures.

Training delivery options include:

• e-Learning
• Classroom train-the-trainer
• Direct delivery by MedAire instructors to airline personnel

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